We respect your privacy. This policy transparently explains how royal123 collects, uses, stores, and protects your personal data at all times.
Royal123 cares about your privacy. This Privacy Policy clearly explains how we collect, use, store and protect your personal information when you use our platform — whether through the website at royal123.vu or our mobile app.
We are committed to managing your data responsibly, transparently, and in line with industry best practices for information security. Your trust is our most valuable asset, and we take that responsibility seriously.
By registering or using the royal123 platform, you confirm that you have read, understood, and accepted the terms of this Privacy Policy. If you have any questions, our support team is available via live chat 24/7.
This Privacy Policy should be read together with Terms and Conditions royal123. Both of these documents form the basis of the agreement between you and our platform.
Royal123 only collects data necessary to provide our services securely and efficiently. The data we collect is divided into two main categories:
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, ID card number | KYC and account verification |
| Contact Information | Email address, phone number | Communications and notifications |
| Financial Information | Bank account number, e-wallet details | Deposit and withdrawal processing |
| Verification Documents | Copy of identity card, passport | KYC identity verification |
As you use our platform, our system automatically records certain technical information for security and service improvement purposes:
Royal123 uses your personal data only for legitimate and relevant purposes. We do not use your data for other purposes without your permission. The following are the main purposes of data use:
Royal123 does not use your data for third-party advertising purposes or sell user profiles to any marketing companies. Your data is yours.
Royal123 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, there are limited situations where we need to share your data:
We work with selected service providers who assist in the operation of our platform, including payment processors (FPX, Touch 'n Go eWallet, GrabPay), cloud computing service providers, and identity verification systems. All these providers are bound by strict confidentiality agreements and may only use your data for purposes we direct.
Royal123 will disclose user data if required by court order, law enforcement agency directive, or any binding legal obligation. In such situations, we will notify you in advance unless prohibited by law.
In situations where we suspect fraudulent activity, money laundering, or serious security threats, we reserve the right to share the necessary information with the relevant authorities to protect the platform and other users.
Your data security is an absolute priority for royal123. We continuously invest in the latest security infrastructure to ensure your data is always protected from unauthorized access, loss, or misuse.
While no system is 100% guaranteed, royal123 uses the highest security standards equivalent to banking institutions to protect your data. Security incident reports can be sent directly to our team via live chat.
The royal123 platform uses cookies and similar tracking technologies to enhance user experience, ensure session security, and understand how our platform is used. Below are the types of cookies we use:
You can manage your cookie preferences through your web browser. Please note, however, that disabling essential cookies may affect the functionality of the royal123 platform.
As a royal123 user, you have the following rights regarding your personal data. We respect and facilitate the exercise of these rights:
You have the right to request and receive a copy of all personal data we hold about you.
You may request corrections to inaccurate or incomplete data at any time through your account settings.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You have the right to request that we restrict how your data is processed in certain circumstances.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for specific purposes, including direct marketing.
To exercise any of the above rights, please contact our support team via live chat. We will process your request within 30 working days from the date of receipt.
Royal123 retains your personal data only as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.
Once data is no longer needed, we ensure it is securely deleted using methods that make the data unrecoverable.
The royal123 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from minors. Our KYC verification system is specifically designed to detect and prevent registration by underage users.
If we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.
Parents or guardians who are concerned that their child may have registered on our platform are encouraged to contact our support team immediately via live chat so we can take the appropriate action.
Royal123 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material amendments will be communicated to users through:
Continued use of the royal123 platform after any amendments constitutes acceptance of the revised terms. We encourage you to review this page regularly to stay informed of the current privacy policy in effect.
If you have any questions, concerns, or complaints related to this Privacy Policy or how we manage your personal data, please do not hesitate to contact us.
Royal123's Malay-speaking customer support team is available to assist you 24 hours a day, 7 days a week via live chat on our platform. We are committed to responding to every privacy-related inquiry within a reasonable timeframe.
For privacy inquiries specifically or to exercise your rights, you may also contact our privacy team directly via email at: [email protected]. We will confirm receipt within 2 business days.
Every bit of data moving between your device and our servers is protected by bank-grade encryption — the same standard used by major Malaysian financial institutions.
Royal123 has never and will never sell user personal data to third parties for advertising or marketing purposes. Your data is only used for platform services.
Through your account settings, you can manage your data, request corrections, or contact us to exercise your privacy rights at any time.
Only staff who require access to your data to carry out their duties are permitted to do so — and this is strictly controlled and audited.
Our security system monitors any suspicious activity around the clock and responds immediately to protect your data and account.
The royal123 data security infrastructure is regularly tested and audited by independent security experts to ensure the highest standards are consistently maintained.
Sign up with confidence — your privacy and data security are always our top priority. Enjoy online entertainment without worry.